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RetailMonitorSM by CFI Group

Headline

Measuring customer satisfaction is vital to the success of any retail organization, but survey data doesn’t necessarily translate into clear action. Get inside the minds of customers by using RetailMonitor by CFI Group – the scientific, proven customer satisfaction measurement and management tool developed specifically for the retail industry.

RetailMonitor by CFI Group brings to your organization the powerful cause-and-effect methodology of the American Customer Satisfaction Index (ACSI), so you can:

  • Measure in detail each element of the customer experience, and pinpoint key drivers of satisfaction and targeted behaviors
  • Easily track and report company performance at every level – including customer segments that are most relevant to you
  • Identify and prioritize actions for maximum impact and return on investment
  • Understanding how you meet customer expectations at each point of the shopping experience provides a strong competitive advantage and a clear strategy to improve financial returns.

RetailMonitor offers precise results and customized analysis to help retailers define a clear path for the future and build profitable customer relationships. Download the RetailMonitor brochure for more information.

 

 

 

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Measure and Report Performance

RetailMonitor by CFI Group tracks performance continuously for every store and reports results across all levels in segments of interest to you.


How Retailers Can Make the Most of Customer Satisfaction Data

Is it right to assume that “all shoppers are created equal?”  Read more to learn how customer satisfaction plays a pivotal role in spending decisions and where to spend the next dollar to satisfy your customers.


Best Buy Case Study: Building Multi-Channel Retail Satisfaction

Many retailers measure customer satisfaction based solely on the point
of sale - without looking at other
stages of the customer experience.  Learn how Best Buy measured the entire customer life cycle to strengthen their customer relationships for long-term profitability.