Services

Restaurant MonitorTM by CFI Group

Headline

While customer satisfaction is important to every business, it is particularly critical to the success (or failure) of restaurants. Consumers now have an overwhelming number of dining options available to them. Our data shows that a small change in customer satisfaction can mean the difference between a customer going out of their way to come in, versus avoiding an establishment all together.

Restaurant Monitor by CFI Group uses the proven methodology of the American Customer Satisfaction Index (ACSI) to provide subscribers with the ability to:

  • Measure the overall customer satisfaction of your restaurants versus established competitive benchmarks
  • Determine the satisfaction of each element of the customer experience, including the weight that each element has on both overall satisfaction and key behaviors such as word of mouth and loyalty
  • Track all of the above over time for each individual restaurant location and for key customer segments
  • Provide individualized analysis of the results, including guidance of how to operationalize the findings to improve sales and profits

Download the Restaurant Monitor Brochure for more information.

 

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Drive Profitability

CFI Group developed Restaurant Monitor in partnership with the University of Michigan’s patented American Customer Satisfaction Index (ASCI). The result is the most reliable and independently vetted customer satisfaction program, available on the market, designed specifically for restaurant operators.