How engaged are your employees with their jobs and how satisfied are they with their workplace? By finding the answers to these questions, you can create loyalty— from the inside out.
Employee satisfaction is a proven indicator of an organization’s success. It reduces turnover and absenteeism, and also has a positive relationship with customer satisfaction.
CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee satisfaction and determine which elements of the job experience will affect future employee behavior. Our consultants will help you target your efforts to maximize desired future behaviors, from lowering employee turnover and absenteeism to any other metric that drives your firm's success.
CFI Group can measure the linkage between employee engagement and customer satisfaction. And because we use the science of the ACSI, future behaviors can be tied to cost savings or revenue gains (via improved customer satisfaction), enabling organizations to predict and measure the ROI impact of employee programs.
Give us a call, or contact us, so that we can begin exploring how enhancing Employee Engagement can help you improve the customer experience in a way that impacts your organization’s bottom line.