CFI Group - Claes Fornell International

Bank Monitor^SM by CFI Group

Headline

Bank Monitor, the customer satisfaction tracking solution from CFI Group, offers continuous customer satisfaction measurement and customized analysis to help banks take actions that drive deeper relationships, more referrals and higher customer retention.

• Measure every element of your customers' experience. Using unique "voice of the customer" data, identify your key drivers of customer satisfaction and profitabilty.
• Utilize state-of-the-art measurement methodology. Bank Monitor is driven by the same methodology as the nationally-recognized American Customer Satisfaction index (ACSI), acknowledged as the "gold standard" in customer satisfaction measurement.
• Track and report performance at every level. Bank Monitor's online dashboard provides all levels of your organization with real-time, drill down access to survey results and analytics, including customer segmentation data.
• Prioritize actions for maximum impact and ROI. Identify where improvements are most relevant for your members and calculate optimal operational target levels (not too low, not too high) to help reduce costs and deliver extraordinary customer service.
• Get a customized action plan to improve satisfaction. Receive consultations from CFI Group experts and detailed reports identifying how to profitably improve satisfaction and loyalty.