"Issue Resolution Drives Loyalty, Retention, Satisfaction, according to CFI Group's Contact Center Satisfaction Index " (pdf)
July 1, 2008

"CFI Group Helps National Business Center Improve Customer Satisfaction " (pdf)
June 10, 2008

"CFI Group and OLC Global Join Forces to Help Call Centers Improve Customer Satisfaction " (pdf)
May 16, 2008

"CFI Group and Cobalt Community Research Team to Help Local Governments Improve Satisfaction" (pdf)
March 17, 2008

"CFI Group Celebrates 20th Anniversary with Appointment of New CEO" (pdf)
February 7, 2008

"The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference" (pdf)
December 4, 2007

"CFI Group Named to Crain's 'Cool Places to Work' List " (pdf)
September 12, 2007

"Customer Satisfaction Gives Telecom Edge Over Cable in Converged Marketplace" (pdf)
July 31, 2007

"Call Center Satisfaction Index Identifies Pleasure and Pain with Contact Centers" (pdf)
June 12, 2007

"CFI Group releases CallSat 2.0 for contact center satisfaction measurement" (pdf)
May 4, 2007

"CFI Announces New Managing Director in Italy" (pdf)
April 2, 2007

"Best Buy retains CFI for customer loyalty and satisfaction" (pdf)
August 1, 2006

"CFI Group appoints Sheri Teodoru to Partner" (pdf)
July 26, 2006

"CFI Group announces results of Mortgage Origination Satisfaction (MOS) study" (pdf)
October 11, 2005

"CFI Group Launches Mortgage Origination Satisfaction Survey" (pdf)
June 2, 2005

"InterFirst Wholesale Mortgage Lending (ABN AMRO) Reports Latest CFI Group Findings" (pdf)
June 2, 2005

"The University of Michigan Releases the 10 Year ACSI Report"
May 17, 2005

"CFI Group Announces the Appointment of Three New Employees" (pdf)
September 14, 2004

"CFI Group Announces the Appointment of Three New Employees" (pdf)
June 22, 2004

"CFI Group Satisfaction Measurement Product Provides Actionable Roadmap for Multi-Channel Financial Services Integration" (pdf)
March 8, 2004

"CFI Group Extends Partnership with the Detroit Economic Club" (pdf)
March 11, 2004

"New Study Shows Challenges For Mortgage Industry in Face of Reforms, Rate Increases" (pdf)
Mortgage Banking, October 22, 2003