CFI Group - Newsletters

Insights - Leading Thought on Strengthening Customer Relationships

Home > Resources > Newsletters > Spring 2007


CFI Group Insights for Spring 2007 Welcome to the spring 2007 issue of CFI Group Insights. We are very interested in your feed-back on CFI Group Insights. Please take a few moments to email us at insights@cfigroup.com.

	CallSat 2.0 Helps Contact Center Managers Improve Financial Performance through Customer Feedback

The contact center is the primary touch point for many customers, and where the competitive battle is increasingly being fought. After years of focusing primarily on efficiency and internal metrics, contact centers are realizing that customer satisfaction has a direct impact on profitability...[more]

	Don’t Let Growth Take Away Focus On Existing Customers

When companies focus on growth, it is easy for them to lose sight of their current customers. And if issues affecting current customers are not addressed in time, the wake-up call may be brutal...[more]

	Problem Resolution: Make It a Positive Experience To Secure Loyalty

Two months ago, Jill noticed a problem with her Internet Service provider bill. She dutifully called the toll-free number on the statement, waded through the maze of voice prompts, waited on hold for a few minutes...[more]

	ACSI: Customer Satisfaction Improvement Slows

The upward trend in the American Customer Satisfaction Index (ACSI) continues, but not all signs are favorable...[more]

IN THIS ISSUE

Start Page

CallSat 2.0 Helps Contact Center Managers Improve Financial Performance through Customer Feedback

Don't Let Growth Take Away Focus On Existing Customers

Problem Resolution: Make It a Positive Experience To Secure Loyalty

ACSI: Customer Satisfaction Improvement Slows

SHARED INSIGHTS

Q: Why is segmentation so important?...[find out more]

[Additional Insights]

EVENTS

CFI Group will be exhibiting at the following conferences:

Customer Feedback Week,
July 30 - August 2, 2007
Las Vegas, Nevada...[details]

North American Conference on Customer Management,
September 30 - October 3, 2007
Orlando World Center Marriott, Orlando, Florida...[details]

IN THE NEWS

US Airlines Less Popular than the IRS, Reuters, May 15, 2007
[details]

Cable Or Satellite, People Displeased, The Philadelphia Inquirer, May 15, 2007
[details]

Why Best Buy Stands Apart, TheStreet.com, April 4, 2007
[details]

Companies With Happiest Customers See Stocks Rise, SmartMoney, February 22, 2007 [details]