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  Home > Resources > Newsletters > Summer 2006
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CFI Group Launches Insights, a Quarterly eNewsletter

CFI Group welcomes you to the first issue of Insights, our quarterly eNewsletter. Insights will provide a forum for sharing employee and customer satisfaction practices, expertise and experience, using knowledge gained by CFI Group consultants from more than 7,000 projects over the past 14 years...[more]

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When is Enough Really Enough?
In predictive modeling, an assumption is generally made along the lines of "improving performance in a driver will result in a proportional increase in an outcome." For most small ranges of variation for many performance drivers, this sort of predictive relationship is both valid and accurate. But what about the law of diminishing returns? And what happens across an entire range of variation in the relationship between driver and outcome?...[more]
Measure for Results
Why do we measure so much? The old saw about the army "measuring it if it moves, and painting it green if it doesn't!" pretty much describes modern business approaches to intelligence gathering...[more]
The American Customer Satisfaction Index (ACSI) Now In Its Second Decade
What should the U.S. Financial Markets have learned in the last decade? Customer satisfaction drives financial performance...[more]

 

 

 
 
IN THIS ISSUE
Start Page
CFI Group Launches Quarterly Newsletter
When is Enough Really Enough?
Measure for Results
ACSI Celebrates its 10th Anniversary
SHARED INSIGHTS
Q: Why wouldn't a company always choose to work in the area where there is the highest impact on customer satisfaction?...[find out more]

[Additional Insights]
EVENTS
CFI to Exhibit at NACCM
CFI will be exhibiting at the North American Conference on Customer Management taking place in Orlando, Florida on Nov. 12-15, 2006...[details]
IN THE NEWS
Q1 2006: Utilities; Transportation & Warehousing; Information; Health Care & Social Assistance; Accommodation & Food Services...[details]

CSI Measures Quality of Economic Output...[details]

Rising Summer Energy Prices, Increasing Customer Satisfaction...[details]

e-Retailers Browser Satisfaction Falls...[details]