• Banks80.0+5.3%
  • Credit Unions82.0+1.2%
  • Federal Government68.0+6.4%
  • Health Insurance72.0+4.3%
  • Internet Investment Services80.0+5.3%
  • Life Insurance79.0+2.6%
  • Local Government72.5+13.3%
  • Property & Casualty Insurance78.0-1.3%
 
 
Airlines72+4.3%
Ambulatory Care77+1.3%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks80.0+5.3%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions82.0+1.2%
Department & Discount Stores74-3.9%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance72.0+4.3%
Hospitals75+1.4%
Hotels74-1.3%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores77-2.5%
Subscription Television Service65+3.2%
Supermarkets73-3.9%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73+5.8%
Wireless Telephone Service71+1.4%

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Industry Studies — Banking

Bank Satisfaction Barometer 2016

Analysis from the study shows that banks are generally better positioned than the previous year with stronger relationships with their...

Bank Satisfaction Barometer 2016 Infographic

A visual representation of the Bank Satisfaction Barometer results for 2016 (scroll to download PDF). To download full report, click...

Bank Satisfaction Barometer 2015

The third edition of the CFI Group’s bank customer survey resulted in an overall score of 79 (on a 0-100...

Bank Satisfaction Barometer 2015 Infographic

A visual representation of the Bank Satisfaction Barometer results for 2015 (scroll to download PDF). To download full report, click...

Small Business Forecast 2015

Small business owners are more optimistic about the health of the economy and their own potential for economic growth than...

Small Business Forecast 2015 Infographic

A visual representation of the Small Business Forecast 2015 (scroll to download PDF). To download full report, click here....

The UK Banking Customer’s Growing Preference for Mobile Banking

Smartphones are a part of daily life in the United Kingdom. eMarketer estimates there are 31 million smartphone users in...