• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
 
 
Airlines72+4.3%
Ambulatory Care77 0.0%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks80.0+5.3%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Hotels74-1.3%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Supermarkets78+6.8%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Customer Feedback Insights
Monitor. Analyze. Act.

CF Workbench

Are your survey instruments backed by the nationally recognized Gold Standard of customer experience measurement? Unless you are using CF Workbench—the toolset for the CFI platform—the answer is “No.”

Build Powerful Surveys

CF Workbench’s tools are based on the same methodology that produces the highly respected American Customer Satisfaction Index (ACSI)—the only cross-industry measure of customer satisfaction proven to predict financial results. CF Workbench includes:

  • Question Library compiled over 20 years and aligned with ACSI methodology.
  • Industry Templates for over 45 different economic segments.
  • Survey Builder tool that supports skip logic and branching.
  • Sample Management tool.

Optimize Information Exchange

Each business has unique requirements when it comes to sharing information—either across organizational hierarchies or between operational systems. CF Workbench enables true collaboration via:

  • Portal Configurator to tailor the ad hoc analysis portal so that it works best for your organization.
  • Roles/Hierarchies support for your push reporting and workflow functions.
  • Client Data Integration API to enable information exchange between the CFI platform and your other operational and financial systems.

Secure Your Data

CFI Group is committed to preserving the security and privacy of its data and information resources. We have developed a set of internal controls to ensure the confidentiality, integrity, and availability of information.

CFI Group’s Technology platform and services have undergone and passed the SSAE 16 audit. The SSAE 16 Audit provides a third-party verification of management’s assertion that a service organization’s policies and procedures are suitably designed to meet control objectives. For CFI’s audit, control objectives included:

  • Environmental Security
  • Information Security
  • Change Management
  • Continuity of Operations
  • Organization Controls
  • Access Controls

Customer Feedback Insights Platform

CF Workbench is an integrated toolset for CFI Group’s technology platform. This platform provides continuous monitoring of the customer experience across multiple channels and provides insights for action based on customer feedback.

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