• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
 
 
Airlines72+4.3%
Ambulatory Care77 0.0%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks80.0+5.3%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Hotels74-1.3%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Supermarkets78+6.8%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Your Success,
Systematically Predicted.

Technology, Telecom & Information

Of all industries, technology and information may be the fastest changing. New products appear on the market daily and redefine what’s important to consumers. Just a few years ago, what mattered to cell phone purchasers was very different from what attracts them today, as smartphones have redefined the customer experience. And the changes will keep on coming. 

Technology companies need to constantly keep a pulse on their market, their competition, and especially their customers. Whether you are a software company or a producer of telecommunications products and services, customers today are more demanding, expect higher levels of service, and crave new products.

CFI Group has developed specialized tools that help organizations compete in this fast-paced market. We help technology and information-based businesses identify the drivers of satisfaction for their customers and provide recommendations for investing in things that move the needle. 

Customers in these markets are often sophisticated and use the most advanced channels for communicating their likes and dislikes. That’s why our CF Monitor suite provides listening tools that leverage social media monitoring, text analytics, and website and mobile measurement. 

We understand that your customers change almost as quickly as the products and services you provide, and you can't wait to understand how they feel and what they want next.

Give us a call, or contact us, to learn more about how we can help you leverage your most important asset ... your customer.