• Banks80.0+5.3%
  • Credit Unions82.0+1.2%
  • Federal Government68.0+6.4%
  • Health Insurance72.0+4.3%
  • Internet Investment Services80.0+5.3%
  • Life Insurance79.0+2.6%
  • Local Government72.5+13.3%
  • Property & Casualty Insurance78.0-1.3%
 
 
Airlines72+4.3%
Ambulatory Care77+1.3%
Apparel79+3.9%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Banks80.0+5.3%
Breweries83+9.2%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions82.0+1.2%
Department & Discount Stores74-3.9%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance72.0+4.3%
Hospitals75+1.4%
Hotels74-1.3%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores77-2.5%
Subscription Television Service65+3.2%
Supermarkets73-3.9%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73+5.8%
Wireless Telephone Service71+1.4%

Your Success,
Systematically Predicted.

Logistics & Transportation

Whether it is people or products, getting the right things to the right place at the right time are what define service for a logistics company. Doing all of this in a way that’s cost effective can mean the difference between profitability and failure.

CFI Group understands that the logistics and transportation marketplace has its own unique characteristics, and we work with some of the top organizations in the industry to help them leverage customer satisfaction for improved business performance.

Your customers have choices, but so do you. Keen scheduling and reducing wasted time are some of the keys to success, but there are others. What about providing your customers up-to-date information on their scheduled shipments or confirmation of on-time arrival?

Attention to service details like these comes at a cost, and understanding the best balance between investment and return as seen through the eyes of your customer can help make you the profitable provider of choice.

CFI Group can help you improve customer service by making smart investments in areas that matter the most to your customers. And because CFI Group leverages the methodology of the American Customer Satisfaction Index (ACSI), we can benchmark your customers’ satisfaction against other leading providers in your industry.

Give us a call, or contact us, so that we can begin exploring how to improve the customer experience in a way that impacts your business’s bottom line.