Hospitality & Restaurants
How often does the customer’s voice reach management? Countless decisions are made every day that affect operations, daily profits, and future viability, yet the customer's voice—the one that matters most—rarely reaches management.
The restaurant and hospitality industry is one where customers have countless choices. Often these choices are influenced by a recent personal experience or even an experience shared by someone else. This means that poor service cannot go unattended and larger issues must be addressed or customers may leave.
CFI Group works with many restaurant and hospitality organizations to ensure that they are constantly listening to their customers. We know that it only takes a single bad experience to poison months, or even years, of goodwill. We can help you capture customer feedback—even ahead of when a customer leaves your restaurant or hotel—and provide a closed-loop process for addressing the issue before that customer tells others.
And because CFI Group leverages the methodology of the American Customer Satisfaction Index (ACSI), we can benchmark your customers' satisfaction against other leading providers in your industry.
Give us a call, or contact us, so that we can begin exploring how to help you improve the service experience of your customers in a way that impacts your business's bottom line.