Consumer service industries know that repeat business and customer referrals rest on the company’s ability to deliver top-notch customer service. Suffer a bad experience and your customer may tell ten friends. Given today's easy access to information on the Web, this kind of negative publicity can quickly reach hundreds, if not thousands, of potential customers.
CFI Group has over a decade of experience working directly with consumer service companies. We can help your organization understand not only what your customers are saying about your services, but what components of their experience have the largest impact on overall satisfaction. Next, we work with you to identify action plans for improving the service experience so that you can enhance your company's financial performance.
CFI also leverages the methodology of the American Customer Satisfaction Index (ACSI) to provide benchmarking with similar organizations in your industry so that you understand how you stack up against the competition and the best performers in your market.
Give us a call, or contact us, to learn more about how we can help you leverage your most important asset ... your customer.