“Your most unhappy customers are your greatest source of learning.” - Bill Gates
|
CallSat Puts the Voice of the Customer Into Your Decision Making Process
CallSat uses the patented methodology and powerful technology of the American Customer Satisfaction Index (www.theacsi.org) to help you manage, monitor, and improve your contact center in the best interest of profitable customer satisfaction.
Talk to us to find out how CallSat helps contact centers:
- Measure performance with patented ACSI methodology – the only customer satisfaction metric proven to forecast financial return.
- Benchmark against the same index as the
ACSI and CCSI.
- Discover the cause-and-effect mechanisms behind satisfaction and customer behavior.
- Identify actions and visually compare their power to improve profitable customer satisfaction.
- Prioritize change by the quantified impact on satisfaction.
- Capitalize on call center investments.
- Cut costs on initiatives customer won't appreciate.
- Monitorstatus, progress, and value.
|
|
|
Unlimited Ad-Hoc Analysis to:
› Slice and dice data
› Create graphs and charts
› Sort commentary
› Explore segments
› Export and report results
Anytime, Anywhere
Convenient online access to a customized dashboard lets you track progress against goals 24/7.
Drive Immediate Results
Expert reports provide action priorities and opportunities. |
|
More about CallSat
Access Call Center Satisfaction Index Reports
CCSI Webcast Recording - August 29, 2007 *
*Not compatible with Mozilla Firefox browser
|
