• Automobiles & Light Vehicles82-1.2%
  • Internet Portal & Search Engines80+5.3%
  • Internet News & Opinion74+1.4%
  • Internet Social Media71+4.4%
  • Household Appliances80 0.0%
  • Personal Computers78-1.3%
  • Televisions & Video Players86+1.2%
 
 
Airlines69 0.0%
Ambulatory Care79-3.7%
Apparel79 0.0%
Athletic Shoes811.3%
Automobiles & Light Vehicles82-1.2%
Banks78+1.3%
Breweries81 0.0%
Cellular Telephones782.6%
Computer Software76 0.0%
Consumer Shipping81-3.6%
Cooperative Utilities81-2.4%
Credit Unions853.7%
Department & Discount Stores77 0.0%
Federal Government66.1-3.4%
Fixed-Line Telephone Service73-1.4%
Food Manufacturing82+1.2%
Full-Service Restaurants82+1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores792.6%
Health Insurance73+1.4%
Hospitals76-2.6%
Hotels75-2.6%
Internet Brokerage802.6%
Internet Portal & Search Engines80+5.3%
Internet News & Opinion74+1.4%
Internet Retail78-4.9%
Internet Service Providers63-3.1%
Internet Social Media71+4.4%
Internet Travel771.3%
Investor-Owned Utilities75-2.6%
Life Insurance832.5%
Limited-Service Restaurants80 0.0%
Local Government70.4+1.9%
Household Appliances80 0.0%
Municipal Utilities76 0.0%
Personal Care & Cleaning Products83 0.0%
Personal Computers78-1.3%
Property & Casualty Insurance81+3.8%
Soft Drinks84 0.0%
Specialty Retail Stores802.6%
Subscription Television Service65-4.4%
Supermarkets781.3%
Telephone service72 0.0%
Televisions & Video Players86+1.2%
U.S. Postal Service72-6.5%
Wireless Telephone Service72 0.0%

Customer Feedback Insights,
Driving Financial Performance.

About Us

CFI Group is a global leader in providing customer feedback insights through analytics. CFI Group provides a technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact. 

Founded in 1988 and headquartered in Ann Arbor, Michigan, CFI Group serves global clients from a network of offices worldwide. Our clients span a variety of industries, including financial services, hospitality, manufacturing, telecom, retail, and government. Regardless of your industry, we can put the power of our technology and the science of the ACSI methodology to work for you.