• Department & Discount Stores77 0.0%
  • Gasoline Service Stations752.7%
  • Health & Personal Care Stores792.6%
  • Internet Brokerage802.6%
  • Internet Retail78-4.9%
  • Specialty Retail Stores802.6%
  • Supermarkets781.3%
Ambulatory Care821.2%
Apparel79 0.0%
Athletic Shoes811.3%
Automobiles & Light Vehicles83-1.2%
Breweries81 0.0%
Cellular Telephones762.7%
Computer Software76-1.3%
Consumer Shipping842.4%
Cooperative Utilities832.5%
Credit Unions853.7%
Department & Discount Stores77 0.0%
Federal Government66.1-3.4%
Fixed-Line Telephone Service745.7%
Food Manufacturing81-2.4%
Full-Service Restaurants811.3%
Gasoline Service Stations752.7%
Health & Personal Care Stores792.6%
Health Insurance73+1.4%
Hotels77 0.0%
Internet Brokerage802.6%
Internet Portal & Search Engines76-3.8%
Internet News & Information73 0.0%
Internet Retail78-4.9%
Internet Service Providers65NA
Internet Social Media68-1.4%
Internet Travel76-2.6%
Investor-Owned Utilities771.3%
Life Insurance832.5%
Limited-Service Restaurants80 0.0%
Local Government70.4+1.9%
Household Appliances80-1.2%
Municipal Utilities76 0.0%
Personal Care & Cleaning Products83 0.0%
Personal Computers79-1.3%
Property & Casualty Insurance81+3.8%
Soft Drinks84 0.0%
Specialty Retail Stores802.6%
Subscription Television Service683.0%
Televisions & Video Players85-1.2%
U.S. Postal Service772.7%
Wireless Telephone Service722.9%

Customer Feedback Insights,
Driving Financial Performance.

About Us

CFI Group is a global leader in providing customer feedback insights through analytics. CFI Group provides a technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact. 

Founded in 1988 and headquartered in Ann Arbor, Michigan, CFI Group serves global clients from a network of offices worldwide. Our clients span a variety of industries, including financial services, hospitality, manufacturing, telecom, retail, and government. Regardless of your industry, we can put the power of our technology and the science of the ACSI methodology to work for you.