• Automobiles & Light Vehicles79-3.7%
  • Full-Service Restaurants82 0.0%
  • Internet Search Engines & Information76-5.0%
  • Internet News & Opinion73-1.4%
  • Internet Social Media744.2%
  • Limited-Service Restaurants77-3.8%
 
 
Airlines712.9%
Ambulatory Care76-3.8%
Apparel78-1.3%
Athletic Shoes80-1.2%
Automobiles & Light Vehicles79-3.7%
Banks76-2.6%
Breweries79-2.5%
Cellular Telephones78 0.0%
Computer Software74-2.6%
Consumer Shipping81-3.6%
Cooperative Utilities80-1.2%
Credit Unions85 0.0%
Department & Discount Stores77 0.0%
Federal Government64.4-2.6%
Fixed-Line Telephone Service69-5.5%
Food Manufacturing821.2%
Full-Service Restaurants82 0.0%
Gasoline Service Stations73-2.7%
Health & Personal Care Stores77-2.5%
Health Insurance70-4.1%
Hospitals74-2.6%
Hotels75 0.0%
Internet Brokerage822.5%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail825.1%
Internet Service Providers63 0.0%
Internet Social Media744.2%
Internet Travel781.3%
Investor-Owned Utilities74-1.3%
Life Insurance80-3.6%
Limited-Service Restaurants77-3.8%
Local Government65.8-6.5%
Household Appliances80 0.0%
Municipal Utilities73-3.9%
Personal Care & Cleaning Products82-1.2%
Personal Computers78-1.3%
Property & Casualty Insurance79-2.5%
Soft Drinks82-2.4%
Specialty Retail Stores79-1.3%
Subscription Television Service63-3.1%
Supermarkets76-2.6%
Telephone service72 0.0%
Televisions & Video Players861.2%
U.S. Postal Service72-6.5%
Wireless Telephone Service69-4.2%

Measuring the Voice of the Customer

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