Customer Feedback Insights

Airlines	65	-1.5%
Ambulatory Care	81	1.3%
Apparel	80	-3.6%
Athletic Shoes	81	1.3%
Automobiles & Light Vehicles	83	1.2%
Banks	75	-1.3%
Breweries	82	0.0%
Cellular Telephones	74	-1.3%
Cigarettes	78	2.6%
Computer Software	77	-1.3%
Cooperative Utilities	81	-1.2%
Credit Unions	87	8.7%
Department & Discount Stores	76	0.0%
Electronics (TV/BD/DVD)	85	0.0%
Express Delivery (Consumer Shipping)	84	1.2%
Federal Government	66.9	2.3%
Fixed-Line Telephone Service	70	-4.1%

Food Manufacturing	81	0.0%
Full-Service Restaurants	82	1.2%
Gasoline Stations	74	5.7%
Health & Personal Care Stores	76	-1.3%
Health Insurance	72	-1.4%
Hospitals	76	-1.3%
Hotels	77	2.7%
Internet Brokerage	76	-2.6%
Internet News & Information	73	-1.4%
Internet Portals & Search Engines	80	3.9%
Internet Retail	81	1.3%
Internet Social Media	70	0.0%
Internet Travel	78	0.0%
Investor-Owned Utilities	76	2.7%
Life Insurance	80	0.0%
Limited-Service Restaurants	79	5.3%
Local Government	67.1	-1.8%

Major Appliances	81	-1.2%
Motion Pictures	76	4.1%
Municipal Utilities	76	4.1%
Network/Cable TV News	74	-3.9%
Newspapers	64	-1.5%
Personal Care & Cleaning Products	83	0.0%
Personal Computers	78	0.0%
Pet Food	82	-1.2%
Property & Casualty Insurance	83	3.8%
Soft Drinks	85	1.2%
Specialty Retail Stores	79	1.3%
Subscription Television Service	66	0.0%
Supermarkets	76	1.3%
U.S. Postal Service	74	4.2%
Wireless Telephone Service	70	-1.4%

CFI Group