• Ambulatory Care821.2%
  • Cooperative Utilities832.5%
  • Department & Discount Stores771.3%
  • Gasoline Stations73-1.4%
  • Health & Personal Care Stores771.3%
  • Hospitals782.6%
  • Internet Brokerage782.6%
  • Internet Retail821.2%
  • Internet Travel76-2.6%
  • Investor-Owned Utilities771.3%
  • Municipal Utilities76 0.0%
  • Specialty Retail Stores78-1.3%
  • Supermarkets771.3%
 
 
Airlines673.1%
Ambulatory Care821.2%
Apparel79-1.3%
Athletic Shoes80-1.2%
Automobiles & Light Vehicles841.2%
Banks772.7%
Breweries81-1.2%
Cellular Telephones74-1.3%
Computer Software77-1.3%
Consumer Shipping82-2.4%
Cooperative Utilities832.5%
Credit Unions82-5.7%
Department & Discount Stores771.3%
Federal Government68.42.2%
Fixed-Line Telephone Service70-4.1%
Food Manufacturing832.5%
Full-Service Restaurants80-2.4%
Gasoline Stations73-1.4%
Health & Personal Care Stores771.3%
Health Insurance72 0.0%
Hospitals782.6%
Hotels77 0.0%
Internet Brokerage782.6%
Internet News & Information73 0.0%
Internet Portals & Search Engines79-1.3%
Internet Retail821.2%
Internet Social Media69-1.4%
Internet Travel76-2.6%
Investor-Owned Utilities771.3%
Life Insurance811.3%
Limited-Service Restaurants801.3%
Local Government69.13.0%
Major Appliances81 0.0%
Municipal Utilities76 0.0%
Personal Care & Cleaning Products83 0.0%
Personal Computers802.6%
Property & Casualty Insurance78-6.0%
Soft Drinks84-1.2%
Specialty Retail Stores78-1.3%
Subscription Television Service66 0.0%
Supermarkets771.3%
Televisions & Video Players/Recorders861.2%
U.S. Postal Service751.4%
Wireless Telephone Service70-1.4%

Measuring the Voice of the Customer

Introducing CFI Group's Credit Union Satisfaction Index (CUSI) measuring member satisfaction. Read our new white paper today!

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